Last updated: 13 November 2026
This policy applies to all bookings made with SV Enterprises, trading as SV Tours & Travels. Please contact us as early as possible if your plans change.
More than 24 hours before pickup: free cancellation; any advance paid is refunded in full.
Between 6 and 24 hours before pickup: a cancellation charge of up to 25% of the advance or estimated fare may apply.
Less than 6 hours before pickup or no-show: the advance is non-refundable, and a minimum charge may apply where the vehicle has already been dispatched.
Tour packages and Tempo Traveller / Urbania bookings: cancellation terms are shared at the time of confirmation and may be stricter due to advance arrangements.
If we cannot provide a vehicle or must cancel due to unavoidable circumstances, you will receive a full refund of any advance paid, or an equivalent replacement vehicle.
If you end a trip early, charges apply for the minimum package booked (for example the 8 hr / 80 km package or 300 km per day for outstation). Unused kilometres or days are not refundable.
Approved refunds are returned to the original payment method or bank account within 5–7 working days. Toll, parking and similar charges already paid on your behalf are not refundable.
For any complaint, contact us within 7 days of the trip. All disputes are subject to the exclusive jurisdiction of the courts at Pune, Maharashtra.
